How to join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as download free shipping vouchers and receive mileage. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
How to order
Order is processed as below:
- Step 1: Search for products.
- Step 2: Add products to your shopping cart.
- Step 3: Log in with a member ID or non-member order.
- Step 4: Fill in the order form.
- Step 5: Proceed with payment and apply vouchers(if applicable).
- Step 6: Complete the order and you will see the order number.
1. Payment with credit/debit card (VISA, MASTER, JCB, AMEX etc.) via PAYPAL – with registered Paypal account or without a paypal account
2. Payment with credit card (Visa, Master, JCB, Amex, and etc.) - verified by 3D secure accepted
- Shippping Method : Parcel Service
- Shipping Area: Shipping worldwide with DHL
- Shipping Rate: Overseas shipment fee will be charged differently depending on the ordered products’ weight.
- Shipping method: DHL
- Delivery time: 7-10 business days from payment (Same day shipping is not available)
Important: Your order is shipped once your payment has been cleared. Please contact our customer service center (email@example.com) with your order number if you would like to request an exchange or return on your order.
1) DHL rates (automatically calculated)
Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to South Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products complete our inspection.
1) A product is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
-the ordered product is out of stock.
2) We accept return(s) if:
-you receive a product different from your order; or
-you receive a defective product.
(1) Log on to your my page, click the return button to request and fill the form accordingly.
(2) A customer service representative will be in contact to assist you by email.
(3) Products returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.
*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.
*Please include all contents of the original package and free gifts (if applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the products just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following products are not considered defective:
* Products that are originally manufactured without tags or labels
* Products with creases that may have been made while shipping
* Products with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer service center by email or 1:1 inquiry within 1 day of delivery.
*Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.
Please note that we may not be able to process the refund for your missing product if you lose or damage any packaging material.
It takes 5-7 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.